Solutions

Sixth Avenue Consulting, Inc. is an Information Technology Consulting firm in Yucca Valley, CA, dedicated to delivering affordable solutions for your small business computing needs. We provide computer hardware support, application software support and network connectivity support. 

Our Solutions are based on tiered support levels that consist of Platinum, Gold and Silver Support.  

Call us today to find the right plan for your small business!

Phone:  (760) 369-2427

Support Plans      
           
Platinum Support Plan

    * 24x7 Support
    * Guaranteed 15 Minute Call Back
    * Guaranteed 4 hour on-site response time
    * Account Executive assigned exclusive to your account
    * Firewall Security & Design
    * Secured Remote Troubleshooting
    * Daily Remote Monitoring
    * Pro-Active Trouble Alerts to eradicate problems before they exist
    * Monthly visit to check all systems:
    * Full Backup Plan:
          o all Server and Application data
          o Clear Rotation Schedule
          o Monthly Backup Integrity Checks
    * Monthly Written Report
    * Annual Network Report
          o Includes full Documentation on all events
          o Full disclosure on all network passwords
          o Outline of network diagram
          o License information
    * Corporate Anti-Virus Solution
          o Protects all servers and workstations
          o Provides nightly scans on all machines
          o Downloads latest virus definitions with scheduled deployments
    * Active Directory Group Policy Deployment
    * Enhanced security standards
    * Windows Workstations - locked down
    * User Access - locked down to limited areas
    * Individual user drives
    * Windows Update Server
          o Updates all servers and workstations
          o Downloads latest hot fixes/patches from Microsoft
    * Remote users Access Support (Citrix)
          o Support of existing Citrix Solution only. (Citrix Installation is a separate fixed cost; please click here to find out more.)
    * Analysis of future technology investments in hardware and/or software

Gold Support

    * 24x7 Support
    * Guaranteed 30 Minute Call Back
    * Guaranteed 8 hour on-site response time
    * Secured Remote Troubleshooting
    * Pro-Active Trouble Alerts to eradicate problems before they exist
    * Monthly visit to check all systems:
    * Full Backup Plan:
          o all Server and Application data
          o Clear Rotation Schedule
    * Monthly Written Report
    * Annual Network Report
          o Includes full Documentation on all events
          o Full disclosure on all network passwords
          o Outline of network diagram
          o License information
    * Analysis of future technology investments in hardware and/or software
    * All peripherals not installed by Sixth-Avenue will not be supported

Silver Support

    * 24x7 Support
    * Guaranteed 1 Hour Call Back
    * Guaranteed 8 hour on-site response time
    * Secured Remote Troubleshooting
    * Pro-Active Trouble Alerts to eradicate problems before they exist
    * Monthly visit to check all systems:
    * Full Backup Plan:
          o all Server and Application data
          o Clear Rotation Schedule
    * All peripherals not installed by Sixth-Avenue will not be supported

For more information on how we can best support your office, contact us today!

Phone:  760-369-2427

Email:   sales@sixth-avenue.com